When Manufacturers Actually Listen To Complaints: VMAX Scooters

May 25th, 2026

When Manufacturers Actually Listen To Complaints: VMAX Scooters

When VMAX released the VX4 and VX2 Pro, the Freshly Charged team had two clear criticisms surface from our in-depth reviews: the prices were too high and the top speeds fell short. VMAX went back to the drawing board and quickly returned with refreshed versions of both scooters, cutting prices by 20% and pushing performance speed up. Experienced scooter lover Dalton joined Andrew and Jimmy to put both models through unscripted first ride testing, and the verdict is that the changes are real and meaningful. The Swiss build quality was never in question, but now the value equation finally matches it.

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Most feedback cycles between content creators and manufacturers go nowhere. You post a review, you flag the problems, and six months later the product page looks exactly the same. VMAX did something different, with impressive speed. A few months after the Freshly Charged team published full reviews of the VX4 and VX2 Pro with two specific complaints, VMAX came back with refreshed versions of both scooters with a rare responsiveness that is worth calling out. Addressing both concerns, they raised top speeds, and cut prices by 20%. Andrew, Jimmy, and former team member Dalton, an experienced scooter rider, put both refreshed models through their paces to see if the changes actually hold up in the real world.


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The Two Complaints That Started This

The original VMAX reviews landed two value equation punches: the scooters were priced too high for the segment they were competing in, and the top speed left experienced riders wanting more. Both are legitimate criticisms of what are otherwise impressively engineered machines with Swiss build quality.

VMAX's response addressed both directly. The refreshed lineup comes in faster and at a price point 20% lower than before, which shifts the conversation considerably. As Dalton put it, these are still not budget scooters. But there is a meaningful difference between a scooter that feels overpriced and one that feels like a Cadillac: you get what you pay for, and now the math is a little easier to justify.


The VX4: Premium Build, Firm Ride

The VX4 is the flagship of the two, and it carries itself that way. The refreshed cockpit runs a throttle up to 25 mph, a front drum brake lever, a rear disc brake lever, and rubber protected turn signals on the handlebars. That rubber cover is one of those small details that signals genuine product thoughtfulness for real world problems, which our team knows to look out for at this point. The video opens with a drop test that proves the point: the turn signal survives intact where plastic capped alternatives on competing scooters would have shattered.


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The color LCD display shows wattage output, mileage, and power levels. Tires are 10x2.75 inch pneumatics front and rear. Rear suspension is a rubber cartridge system paired with a 160mm mechanical disc brake. The folding mechanism uses a hidden rear hook that keeps the scooter locked without protruding from the deck, a detail that matters if you have ever stood on a scooter with a fold latch jutting into your foot.

The grips drew specific attention from Dalton, who noted he had never seen anything like them on a personal electric vehicle: mountain bike style with a rubber end cap that prevents the hand from sliding off regardless of conditions. It is a small thing that adds up to a noticeably more confident feel at speed.


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The one legitimate criticism that survived the refresh is the suspension. The VX4 runs firm, and that is a rider weight conversation. Dalton, on the lighter end, found it stiff. Andrew, a heavier rider, prefers it that way since firm suspension holds stable under compression instead of going bouncy. For lighter riders who want more compliance, there is currently no softer tuning option, which is the one ask that didn't make it into the upgrade.


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The VX2 Pro: Small Package, Surprising Punch

The VX2 Pro is the more compact commuter of the two, and it does not look like much until you touch the throttle. The 500W motor with a peak output of 1300W pulls hard enough that Dalton accidentally wheelied it within a block of his first ride. Andrew nearly sent him off the front during a demo. For a scooter this size, the torque delivery is genuinely unexpected.

The cockpit is simpler than the VX4. The display is embedded into the steering pole rather than a standalone color screen, though it does include color elements. Same rubber protected turn signals, same mountain bike grips, same three battery size options. The front tire is a 10x2.7 inch tubeless pneumatic. Regen braking is on board alongside a front drum brake.

Dalton took the VX2 Pro off a significant drop during testing and noted that despite the firmer suspension, the build never gave up any structural integrity. No creaks, no rattles, nothing moving that should not be. For a lightweight commuter, that kind of confidence at speed matters more than it might seem.


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What This Actually Means

The more interesting story here is not the two spec sheets, but how quickly VMAX made improvements to reflect what the scooter community wanted. In a market where most manufacturers treat review feedback as noise or table it for future models, that is genuinely rare behavior. The VX4 and VX2 Pro were already well built machines. They are better value propositions now. If you were priced out before or found the speed ceiling frustrating, both of those barriers have been lowered. The full reviews linked below have everything you need on specs, range, and pricing, but the short version is that VMAX earned a second look.


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